Return a Product

Have you changed your mind? What should you do?

If you need to return or exchange your order for any reason, we're here to help! We offer returns or exchanges within 30 days from receipt of the order. You can return the product in exchange for a shopping voucher , a different product or a reimbursement directly with the original payment method.

Please note the following exceptions to our return and exchange policy:

Discounted outlet items are final and cannot be returned or exchanged.
Returned items must still have the original packaging and/or be returned in the original packaging.
Returned items must not show visible signs of wear or use (scratches, tears, welds, etc.).
B2B sales (with invoice)

To initiate a return or exchange, complete the following steps:

Log in to your registered account on oniroview.com, go to the Orders section, click "Manage" on the order you wish to return, and click "Request Return." Select the products you wish to return or exchange from your order and submit your request.
Please wait for our return authorization, which we will send to your email address within 48 hours.
Send all articles to our address: Oniroview Via piave 17, 95129 Catania.
You have 30 days from the delivery date to return the products. Returning the products after this timeframe will void your right to return them.

To limit damage to the original packaging, we recommend placing it in a second box whenever possible. Avoid placing labels or tape directly on the product's original packaging.

It may take up to 15 working days for us to inspect your order before we can process your refund.

The return must be made at the customer's expense.

Refund Method: Full Refund

You must return it within fourteen days of delivery.
You will be refunded 100% if you cancel your purchase in full (return ALL purchased products).

Refund Method: Partial Refund

If you return the goods between the fifteenth and thirtieth day of delivery, you will be refunded the value of the returned goods, excluding shipping costs.
If a partial return is made on an order that received free shipping, the shipping cost will be calculated and deducted from the refund.

Further information on times and methods

You can decide to return a product within 30 days of receiving the goods.
Once you have obtained the return authorization, you will have to send the product back at your own expense.
Please ensure you package your products appropriately and use secure, tracked shipping. Any products that arrive damaged and/or lost will not be refunded.
Pursuant to Legislative Decree 206/05, the consumer has the right to withdraw from the contract within 15 working days of receiving the goods, returning the goods subject to withdrawal intact to the seller, who will refund the price of the returned goods, including shipping costs.
If the return is made between the fifteenth and thirtieth day, you will be entitled to a refund only for the returned products.
If the original internal packaging is damaged, Oniroview will withhold 10% of the refund amount to cover the cost of restoring the goods. This does not include any repair costs for confirmed damage to the original packaging.
The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Oniroview ascertains:
The absence of integral elements of the product (accessories, cables, manuals, parts, etc.);
The lack of the original external/internal packaging;
Damage to the product for reasons other than its transport or for exceeding the time limits established by law, for reasons not deriving from Oniroview.
In the event of forfeiture of the right of withdrawal, Oniroview will return the purchased item to the sender, charging the latter the shipping costs.