Return a Product
Changed your mind? Here's what to do
If you want to return your order, we're here to help. You have the right to withdraw from the purchase within 14 days of delivery, without having to provide any reason.
Right of withdrawal (within 14 days)
The deadline is 14 days from delivery. If the order includes multiple items delivered separately, the deadline starts from the delivery of the last item.
The 14 days are calculated in calendar days, including Saturdays, Sundays, and public holidays. If the last day falls on a Saturday, Sunday, or public holiday, the deadline is extended to the next working day.
How to exercise it: Initiate the request from the dedicated function in your account: https://account.oniroview.com → Orders section → "Manage" → "Request Return". The withdrawal is validly exercised at the moment you send the online request; it is not subject to our prior authorization.
- Return: You must send the products back within 14 days from the date you notified us of the withdrawal.
- Refund: We will refund you within 14 days of the withdrawal notification. We may withhold the refund until we have received the goods or proof of their shipment, whichever occurs first.
- Full withdrawal (you return all products in the order): 100% refund of the price plus standard outbound shipping costs. If you chose a more expensive delivery than the standard one at the time of the order, any supplement is not refundable.
- Partial withdrawal (you return only some products): refund of the price of only the returned products; outbound shipping costs are not refunded. If the order benefited from free shipping due to reaching a threshold and the partial return causes the value to fall below that threshold, the corresponding shipping cost will be calculated and deducted from the refund.
- Return costs: The direct costs of return are borne by the customer.
- Diminution in value: You are only responsible for any diminution in the value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. In such a case, we will deduct from the refund an amount corresponding to the ascertained lost value.
The refund will be made using the same payment method used for the purchase.
Exclusions from the right of withdrawal
Pursuant to Article 59 of the Consumer Code, withdrawal does not apply to:
- goods made to measure or clearly personalized (e.g., cables cut to size, custom configurations);
- sealed goods that are not suitable for return for hygienic reasons or health protection, if unsealed after delivery;
- digital content supplied on a non-material medium, if the performance has begun with your prior consent and acceptance of the loss of the right of withdrawal.
Outlet Items: Items in the Outlet category are sold as final sale and are not returnable.
B2B Sales: The right of withdrawal does not apply to contracts concluded with customers holding a VAT number.
How to ship the return
Once the request has been submitted, send all items to: Oniroview, Via Piave 17, 95129 Catania (CT), Italy.
- Pack carefully and use secure, tracked shipping: products lost or damaged during return transit cannot be refunded.
- To protect the original packaging, place it in a second box when possible. Do not apply labels or adhesive tape directly to the product's original packaging.
