Return a Product
Have you changed your mind? What should you do?
If you need to return or exchange your order for any reason, we are here to help! We offer returns or exchanges within 30 days from receipt of the order. You can return the product in exchange for a shopping voucher , a different product or a reimbursement directly with the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted outlet category items are final and cannot be returned or exchanged.
- Returned items must still have the original packaging and/or must be returned in the original packaging.
- Returned items must not show visible signs of wear or use.
- B2B Sales
To initiate a return or exchange, complete the following steps:
- Send us an email at ordini@oniroview.com using your registered email address on the site and the order ID.
- Select the products you wish to return or exchange from your order.
- Wait for our return authorization that we will send to your email address within 48 hours.
- Send all articles to our address: Oniroview Via piave 17, 95129 Catania.
To limit damage to the original packaging, we recommend, when possible, to insert it into a second box; in all cases, the application of labels or adhesive tape directly on the original packaging of the product must be absolutely avoided.
It may take up to 15 working days for the goods to be checked before we can proceed with the refund of the order.
The return must be made at the customer's expense.
Refund Policy: Full Refund
You must return within fourteen days of delivery.
You will be refunded 100% in full if you fully withdraw from the purchase (return ALL products purchased)
Refund Method: Partial Refund
If you return the goods between the fifteenth day of delivery and the thirtieth day, you will be refunded the value of the returned goods, excluding shipping costs.
If a partial return is made on an order that has benefited from free shipping, the shipping cost will be calculated and withheld from the refund.
Further information on times and methods
- You can decide to return a product within 30 days of receiving the goods.
- Once you have obtained the return authorization you will have to send the product back at your own expense.
- Make sure you package your products well and use secure and tracked shipping. Any products that arrive damaged and/or lost will not be refundable.
- Pursuant to Legislative Decree 206/05, the consumer has the right to withdraw from the contract within 15 working days of receiving the goods, returning the goods subject to withdrawal intact to the seller, who will reimburse the price of the returned goods, including shipping costs.
If the return is made between the fifteenth and thirtieth day, you will be entitled to a refund only for the returned products.
- If the original internal packaging is damaged, Oniroview will withhold from the refund due a percentage equal to 10% of the same, as a contribution to the costs of restoring the goods. Without prejudice to any restoration costs for ascertained damage to the original packaging.
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The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Oniroview ascertains:
The absence of integral elements of the product (accessories, cables, manuals, parts, etc.);
The lack of the original external/internal packaging ;
Damage to the product for reasons other than its transport or for exceeding the time limits established by law, for reasons not deriving from Oniroview.
In the event of forfeiture of the right of withdrawal, Oniroview will return the purchased item to the sender, charging the latter the shipping costs.
